Booking experience
Availability search, room selection and confirmation in a few steps, optimized for mobile and conversion.
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Case study · Tourism & Hospitality
Direct bookings, with no more chasing phone and email.
A hospitality property depended on OTAs and handled direct requests by voice, updating availability by hand. We built the direct booking channel it was missing.
At a glance
- Client
- Hospitality property, independent management
- Sector
- Hospitality and accommodation
- Duration
- 3 months + seasonal support
- Services
- Web portal, integration, payments
The challenge
OTA dependency and availability managed by hand.
Almost all bookings came through external platforms, with high commissions and little control over the guest relationship. Direct requests arrived by phone and email, handled manually outside business hours.
Updating availability across multiple channels was repetitive and risky work: a single delay could cause overbooking or unsold rooms.
Our solution
A fast direct channel, integrated with existing tools.
We gave the property a fast, clear direct booking portal, connected to the channel manager and online payments, so guests book on their own and availability stays always aligned.
Channel manager integration
Automatic sync of rates and availability with existing channels, eliminating manual updates.
Payments and confirmations
Secure online payments and automatic email confirmations, with deposits and cancellation policies handled.
SEO and direct relationship
Pages optimized for local search and contact capture to build guest loyalty beyond the single booking.
The results
More direct bookings, lower commissions, zero overbooking.
+35%
direct bookings
-20%
commission costs
0
overbooking from misalignment
The property wins back the direct relationship with guests and a better margin on every booking. Availability stays consistent across all channels and staff no longer chase requests after hours.
“Guests finally book directly with us. We no longer work just for the platforms.”
Technologies
Fast web, reliable integrations.
- Next.js
- Channel manager integration
- Online payments
- PostgreSQL
- Local SEO
- Managed hosting
A similar case?
Want to reduce your dependence on external platforms?
A well-built direct booking channel pays for itself quickly. Let's see how to build it around your property and your tools.