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Case study · Professional services
Hours of repetitive work given back to people.
A professional services firm spent entire days sorting emails, classifying documents and re-keying data. We automated the low-value work, leaving the decisions to people.
At a glance
- Client
- Professional services firm, ~30 people
- Sector
- B2B consulting and services
- Duration
- 3 months + continuous tuning
- Services
- Automation, applied AI, integration
The challenge
Skilled people trapped in repetitive tasks.
Every day, hundreds of emails and documents had to be read, classified, logged and transcribed by hand into the back-office systems. Essential but very low-value work, prone to errors and bottlenecks during peaks.
The firm's talent was consumed by tasks no client is happy to pay for, with response times stretching out exactly when the load grew.
Our solution
Automated flows with AI kept under human control.
We introduced AI where it truly makes the difference — reading, understanding and classifying — while keeping people as supervisors of the exceptions. No replacement, but a tireless assistant on repetitive tasks.
AI-assisted classification
A model proposes category, priority and extracted key data; uncertain cases go to a human review queue.
Automatic entry
Validated data flows into the back-office system without re-keying, with full traceability of every step.
Control and improvement
Quality dashboards and rules that can be refined over time, so automation improves with use.
The results
More time for the work that really matters.
15h
freed per person each week
-70%
transcription errors
24/7
triage always on
Cases are picked up in minutes instead of hours, peaks no longer overwhelm the team and people go back to analysis and client relationships. Automation stays under control, with a human always in the right place.
“We didn't take work away from people: we took away the work people hated. The difference shows every morning.”
Technologies
Applied AI, integrated into existing systems.
- Python
- Workflow automation
- LLM & OCR
- Back-office API
- Review queues
- Logging & audit
A similar case?
How many hours does repetitive work cost your team?
If classification, triage and data entry weigh on your days, let's map the automatable flows with a concrete return together.